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GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in more than 60 countries over the last 40 years. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to;work 2 days;per week from our office in Dun Laoghaire, Dublin. We can offer remote roles to people located in the UK**

Duties and Responsibilities:

Strengthening GOAL’s Capacity in Accountability to Communities

  • Provide technical support to the design and implementation of accountability programming along with their Community Feedback Mechanism (CFM), across GOAL’s strategic goals
  • Ensure updated standard operating procedures (SOPs), guidelines and tools are in place for countries on CFM with data protection at all levels.
  • Support establishing Community Feedback Mechanism (CFM) where GOAL enters a new country or location, including as part of an emergency response.
  • CFM Reporting: ensure quarterly strategic reporting of all countries and programmes is up to date and in line with deadlines and SOPs put in place by MEAL HQ
  • CFM Analysis: maintain and continue to improve data quality, data protection, efficiency and usefulness/learning.
  • Support the systematisation of CFM information sharing, response and learning across all GOAL programmes and at all stages of programme management including design process.
  • Support the capacity development of accountability to affected population (AAP) standards within GOAL’s partners in collaboration with the relevant GOAL functions.
  • Ensure collaboration and learning through leadership of the GOAL Focal Points of CFM and AAP related Working Group.
  • Work with Internal Audit and Safeguarding Advisor to review and strengthen accountability systems in audits.
  • Work closely with the Complaints Response Group (CRG) and Safe, Accountable and Inclusive Programming (SAIP) Working Group.
  • Attend and represent GOAL at agreed conferences and webinars
  • Lead, or support, as required GOAL’s work progressing towards Core Humanitarian Standards (CHS) certification, while maintaining GOAL’s relationship with CHS Alliance.
  • Support other MEAL related activities as assigned by the Head of MEAL including the coordination of MEAL data for quarterly management dashboard

Strengthening Learning in GOAL

  • Lead on the development of accountability related Learning Briefs (LBs) to document GOAL’s work, while supporting development of other topic related LBs.
  • Organise, host or support global webinars to showcase internally (and externally) GOAL’s accountability or MEAL related work.
  • Liaise with ALNAP, as requested, to ensure that GOAL’s work and learning are documented on the website and shared with the wider community.
  • Ensure all accountability related learning materials are included in GOAL’s Knowledge Bank MEAL4U and the Impact & Learning page on GOAL website.
  • Work with country programmes to maintain ‘CFM Learning Outcome Trackers’ (CLOT) that document learning and quality improvements emanating from feedback received through CFM and M&E activities.
  • Lead on commissioning of evaluations or research on accountability related topics, using GOAL’s Evaluation Toolkit and GOAL’s Research Guidelines
  • Work with relevant actors to develop ’Management Responses’ to evaluation and assessment findings, as well as developing a plan for same and documentation of process.
  • Support the Head of MEAL in the production of other MEAL related learning outputs, create presentations for managements, etc.


The Person

Essential Requirements:

  • Work experience with CFMs, AAP or related areas in international development and/or humanitarian settings
  • Degree level on International Development and/or Humanitarian Assistance or equivalent
  • Excellent written, spoken and presentation skills in English
  • Working knowledge of business analytics software such as Power BI
  • Demonstrated understanding of data collection and analysis using quantitative and qualitative methods
  • Demonstrated can-do attitude, agility, highly adaptable, effective team player

Desired Requirements

  • Working knowledge of French and/or Spanish, Arabic
  • Experience with mobile data collection platforms such as CommCare
  • Published research on international development/humanitarian response related topics

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability;within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.


Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.

For more career opportunities, please visit Careers - GOAL Global


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