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Established in 1977, GOAL is an international humanitarian agency, with a team of over 3,000 personnel, dedicated to alleviating the needs of the most vulnerable communities. Currently operating in 14 of the world’s most vulnerable countries, GOAL delivers a wide range of humanitarian and development programmes, ranging from humanitarian relief in disaster situations, to focusing on nutrition, food security, and building greater resilience and sustainable livelihoods.

We are looking for a talented and motivated individual to be our next Receptionist. This is a great opportunity to gain experience in an International NGO and help GOAL delivering its programmes that transform lives every day. The key to success in this role will be a friendly and professional manner, strong attention to detail and the ability to multitask and deal with various stakeholders.

The Receptionist will always serve as a positive first impression of the company, while handling the daily responsibilities with ease.

Main Responsibilities may include the following, subject to slight changes as befits the role:


  • Ensure that all telephone calls are dealt with in a timely, professional and courteous manner.;Make sure the phone is operating correctly, including diverting calls and taking messages recording;appropriate out of hours messages.
  • Maintain safe well-presented and clean Reception area
  • Ensure that visitors are greeted and directed to the appropriate person.
  • Ensure that all correspondence and deliveries to reception are passed on in a timely manner.
  • Work with the logistics department to manage stationery supplies, get approval for orders and;track invoices.
  • Work with Dublin HQ office facilities including handling of facility related issues, cleaning and general maintenance contracts.
  • Managing supplier and vendor relationships.
  • Manage post and couriers for the office, including organising FedEx/DHL and ad hoc couriers, sending out daily post, distribute incoming post, weekly check-ups and tracking of invoices
  • Run the meeting room(s) schedule and ensure it is prepared for each meeting as per spec
  • Organise tea & coffee, staff lunches when needed for in-house meetings, pick up lunch orders or props/materials for the team.
  • General office and administration tasks, including scanning, filing, research.
  • Make Business travel arrangements for office staff / SMT or Board Members
  • Make arrangements for special/VIP visitors to the Dublin office.
  • Identify and implement cost efficiencies and ways to work smarter and better.
  • Provide support to the team as and when required
  • Ensure that there is always someone appropriate covering reception.
  • Receive and record donations from members of the public.
  • Welcome visitors to the office and manage main telephone line, directing calls and taking messages.
  • Maintain visitor logs.
  • Maintain safe and clean reception area.
  • Manage physical Dublin office facilities, including handling of any facilities related issues, cleaning and general maintenance contracts.

Experience and requirements:

  • 2-3 years` experience in a receptionist/admin role in a business support function and/ or customer service
  • Courteous, professional and welcoming -Proactive with a “can do” attitude
  • Highly organised with strong planning, coordinating and time management skills
  • Knowledge of Microsoft Word, Excel and Outlook
  • Ambitious with a continuous improvement focus
  • Results driven.
  • Friendly welcoming personality
  • Excellent interpersonal and communication skills with excellent written and spoken English.
  • Interest in the humanitarian sector
  • Passion for getting the job done on time and where everyone goes “Wow!”

General terms and conditions

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.; Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.; This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.; We would therefore advise interested applicants to submit an application as early as possible.


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