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GOAL has responded to almost all the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in more than 60 countries. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

GOAL’s purpose is to save lives and empower communities to develop resilience and greater control over their lives and livelihoods. GOAL aims to increase the resilient wellbeing of the world’s poorest people and focuses on those who are excluded or marginalised, particularly those who are vulnerable due to socio-economic status, gender or age.

Job Purpose

The Programme Support Officer (Africa) will play a vital role in the support of GOAL’s country existing country programmes in Uganda, Ethiopia, South Sudan, Sudan, Niger, Zimbabwe, and Sierra Leone and will be part of the HQ Operations Team. Working in a fast-paced environment and undertaking tasks which will touch on a wide range of GOAL’s overseas programmes and HQ functions, they will be responsible for a broad and varying range of duties including grant management and country support.

**Candidates should be based in Ireland, UK or any GOAL African country of operations**

Grant Management

  • Provide support for Operations Team members in their administration and management of GOAL’s portfolio of grants or other country programme related tasks
  • Development of reports and proposals as required.
  • Develop knowledge of mechanisms used to report to major donor agencies, specifically: Irish Aid’s Programme Funding and humanitarian instruments; USAID; ECHO; EuropeAid; DFID; etc. Develop familiarity with relevant donor guidelines
  • Maintain GOAL’s registrations with all key donors.

Country and Operations Team

  • Arrange and minute communications for Operations Team meetings, weekly team meetings and programme review committee meetings and others as requested.
  • Provide support on the consolidation and review of the Annual Country plans.
  • Support the Director of International Programmes on the GOAL Programmes Subcommittee preparation, and other management information for GOAL board meetings as required.
  • Work with the Communications Department and country programme teams to develop and submit high quality case studies, stories of change or success stories and media input.
  • Emergency support - Providing general support for Desk during emergency response, including sitreps and GMS support.

Information Management:

  • Providing support to Desk Officers to improve integrity and ensure the Grant Management System is up to date
  • Support the maintenance of key departmental systems including the internal SharePoint page and grant management system.
  • Provide input and support to the Director of Strategy in the completion of a number of projects including Finalisation, publication and promotion of GOAL’s Strategy and Implementation of a Targeted Operating Model

Experience Required

  • Some previous experience working in an INGO in a field-based or Office role.
  • Experience in administration with demonstrable capacity for delivering accurate work on time in a dynamic and multi-priority context.
  • A strong sense of mission and appreciation of the aims and objectives of GOAL.
  • Adept in use of Word, Excel, PowerPoint.
  • Fluent in spoken and written English with strong communication and analytical skills.


  • Demonstrable experience in donor relationship management, including grant management, proposal and report writing, ideally within the development context and/or with GOAL’s key institutional donors (Irish Aid, USAID, OFDA, FFP, DFID, ECHO, EU DevCo, UN agencies, etc.). Familiarity with key donor priorities and grant implementation, monitoring and evaluation guidelines.
  • Specific knowledge or experience of GOAL’s thematic programme or sectors.

Accountability within GOAL

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance.


Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

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